Refund Policy

14-Day Money-Back Guarantee

If you are not satisfied with LocalRanks Pro for any reason, you may request a full refund within 14 days of your first paid charge. This guarantee applies once per customer and does not apply to renewals after the initial billing period.

To request a refund under this guarantee, email info@localrankspro.com with the subject line "Refund Request" and include the email address associated with your account. We will process your refund within 5–10 business days to your original payment method.

Free Trial

A 7-day free trial of the Growth plan is available on request from your dashboard. No credit card is required to start a trial. Trials start instantly and are limited to one per email address, ever. If you are not charged during the trial, no refund applies.

Cancellation

• You may cancel your subscription at any time by emailing info@localrankspro.com or via the billing portal link in your account.
• Cancellation takes effect at the end of the current billing cycle. You retain full access until then.
• We do not provide pro-rata refunds for unused time within a billing period, except within the 14-day guarantee window.
• After cancellation, your data is retained for 30 days to allow you to re-activate. After 30 days, data is permanently deleted.

Plan Changes

• Upgrades — When you upgrade mid-cycle, the price difference is charged immediately on a pro-rata basis.
• Downgrades — When you downgrade, the change takes effect at the start of the next billing cycle. No partial refund is issued for the current cycle.

Exceptions

Refunds will not be issued in the following circumstances:

• Requests made more than 14 days after the initial paid charge
• Subscription renewals (month 2 onwards)
• Accounts found to have violated our Terms of Service
• Charges resulting from failure to cancel before a trial or billing cycle ended

Disputes and Chargebacks

If you believe you have been charged in error, please contact us at info@localrankspro.com before initiating a chargeback with your bank or payment provider. We will investigate and resolve legitimate billing errors promptly. Fraudulent or unwarranted chargebacks may result in account suspension.

Payment Processing

LocalRanks Pro is the seller of all subscriptions. Payments are processed by Stripe, a PCI-DSS certified payment processor. Your payment card details are collected and held by Stripe — LocalRanks Pro never stores your card information. Approved refunds are issued through Stripe to your original payment method. Please direct all billing questions and disputes to us first.

Contact

Refund and billing enquiries:

LocalRanks Pro Billing
Email: info@localrankspro.com
We aim to respond within 1 business day.